Return / Exchange Policy
Please pay attention: Dear customer, due to our product being customized, the cost is high. Once the product is made, we can’t give a full refund, except for product quality issues.
Order Cancellation Policy
1. Once you place an order, we’ll produce the goods immediately. If you want to cancel the order, please contact us within 24 hours.
2. Order refund will be judged according to products. If the product hasn’t been made, we would give you a full refund; if the product has started to be made, we would only give you 70% refunds.
3. If the order has been placed for more than 24 hours and the order has been shipped, except for product quality problems, no refund will be accepted
The following reasons are covered by our 60-day FULL COVERAGE Return/Exchange Policy.
1. The product has quality problems.
2. Lost pieces caused by logistics, delivery to the wrong address, and unsuccessful delivery will be destroyed..
3. Personalized items are unique and cannot be returned unless defective or damaged.
The following reasons are NOT covered by our 60 day refund/exchange policy
1. The product has been damaged by misuse, mishandling or poor maintenance.
2. Any orders received after 60 days from the date of delivery.
3. Items that have been used and damaged within 60 days of delivery.
The order cannot be delivered due to personal reasons filling in the wrong address.
After-sale refund instructions
1. If the production effect is not good because of your customized photos or other reasons, we don’t take any responsibility. If you need to remake, we can remake it for you at half price of the original product.
2. If the product has quality problems, we can remake it for you for free, and the buyer doesn’t need to pay any fees. Because of the special nature of the customized products, if you want a refund, we can only give you a 70% refund (excluding shipping fees).
3. If the buyer is dissatisfied with the product received, and there are no product problems, we can’t remake or refund you, please understand..
4. If the order is lost in transit, or destroyed, we can remake and deliver it for you for free. If you request a refund, we can refund 70% of the product price (excluding shipping)..
5. For orders that were returned to overseas warehouses after delivery failure, buyers need to pay some shipping fee if they want to redeliver. Buyers only can receive 70% of the product price (excluding shipping fee) if they want a refund.
To request a return, please contact our customer service team. One of our representatives will then reply to you via email with instructions. If you require assistance, please email us: timewatch.club
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.