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What is your returns policy?

We are happy to refund orders.

If you simply no longer want the shoes, we will refund any order within 28 days as long as they are unworn. Let us know via email that you want to return them, and then post your BEAMs back to us, and once they have arrived we will refund you.

If there is a fault with the shoes, then please email us to let us know. Depending on what you would prefer, we will either refund your order, or we will post you another pair completely free of charge.

If the shoes are water-damaged then unfortunately we cannot provide a refund.

How do I return / exchange an item?

Please head over to our Returns and Shipping page for a step-by-step guide on returning / exchanging items.

Did this answer all of your questions? If not, the please feel free to Contact Us via our submission form, or you can email us